Should the Passenger want to modify or cancel a reservation previously made at his/her request, he/she must do so in written (by electronic mail) or in person, at the Agency. If a change in reservation is not possible and the Passenger decides to give it up entirely, the following cancellation terms shall apply.
Cancellation terms for walking tours:
– In case of a cancellation made 48 – 25 hours before the beginning of the booked activity, the Passenger shall be charged by the Agency a cancellation fee equal to 30% of the total value of the booked activity.
– In case of a cancellation made 24 – 0 hours before the beginning of the booked activity or in case of a no-show, the Passenger will be charged by the Agency a cancellation fee equal to the full value of the booked activity (100%).
Cancellation terms for boat excursions:
– In case of a cancellation made 7 days – 49 hours before the beginning of the booked activity, the Passenger shall be charged by the Agency a cancellation fee equal to 30% of the total value of the booked activity.
– In case of a cancellation made 48 – 25 hours before the beginning of the booked activity, the Passenger shall be charged by the Agency a cancellation fee equal to 50% of the total value of the booked activity.
– In case of a cancellation made 24 – 0 hours before the beginning of the booked activity or in case of a no-show, the Passenger will be charged by the Agency a cancellation fee equal to the full value of the booked activity (100%).
Cancellation terms for transfers by car, a van or minibus:
– In case of a cancellation made 48 – 25 hours before the booked transfer time, the Passenger shall be charged by the Agency a cancellation fee equal to 30% of the total value of the transfer.
– In case of a cancellation made 24 – 0 hours before the booked transfer time or in case of a no-show, the Passenger will be charged by the Agency a cancellation fee equal to the full value of the booked transfer (100%).
Cancellation terms for transfers by boat:
– In case of a cancellation made 7 days – 49 hours before the booked transfer time, the Passenger shall be charged by the Agency a cancellation fee equal to 30% of the total value of the transfer.
– In case of a cancellation made 48 – 25 hours before the booked transfer time, the Passenger shall be charged by the Agency a cancellation fee equal to 50% of the total value of the transfer.
– In case of a cancellation made 24 – 0 hours before the booked transfer time or in case of a no-show, the Passenger will be charged by the Agency a cancellation fee equal to the full value of the booked transfer (100%).